Effective Date: January 01 2025

Welcome to Khaasa.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our website.

1. Introduction

• Khaasa.com is an online store offering handcrafted cultural products, including truck art, Hala pottery, and other traditional décor items.
• All products are handmade by skilled artisans, and each piece is unique. Variations in color, texture, size, or design from product images are normal and should be expected. Such variations are not considered defects and will not be eligible for refunds or exchanges based on personal preferences.

2. Eligibility to Purchase

• You must be at least 18 years old or have parental/guardian consent to place an order.
• By placing an order, you confirm that the information you provide is accurate and complete.

3. Product Information & Availability

• We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor differences between product images and the delivered product may occur due to the handcrafted nature of our items.
• Product availability is subject to change without notice. We reserve the right to discontinue or modify products at any time.

4. Pricing & Payment

• All prices are listed in PKR and are exclusive of applicable taxes.
• We reserve the right to change prices without prior notice.
• Payment must be made in full before order processing. We accept secure payments through trusted third-party gateways.

5. Shipping & Delivery

• Shipping times are estimates and may vary due to factors beyond our control, such as courier delays or customs processing.
• For full details, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

• Due to the handmade nature of our products, we do not offer refunds or exchanges for minor variations in color, design, or size from product images.
• Refunds are only available if the product meets the conditions outlined in our Refund Policy.
• Personal likes or dislikes, change of mind, or minor handcrafted variations do not qualify for a refund or exchange.

7. Intellectual Property Rights

• All content on Khaasa.com, including images, text, logos, and designs, is the intellectual property of Khaasa.com and may not be used without prior written consent.

8. Limitation of Liability

• Khaasa.com will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability, in any case, will not exceed the total amount paid for the purchased product.

9. User Conduct

You agree not to:

• Use our website for fraudulent purposes.
• Interfere with the operation or security of the site.
• Upload harmful or malicious software.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes will be resolved exclusively in the courts of Pakistan.

11. Amendments to Terms & Conditions

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our website after changes indicates your acceptance of the updated terms.

12. Contact Information

For questions about these Terms & Conditions, please contact us:

Khaasa.com
📧 Email: support@khaasa.com