Effective Date: January 01 2025

At Khaasa.com, we aim to deliver your order promptly and in excellent condition. This Shipping Policy outlines our order processing, delivery timelines, and other important details regarding the shipment of our handcrafted products.

1. Order Processing Time

• All orders are processed within 2–4 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Since our products are handmade, in some cases, processing may take slightly longer. If this happens, we will inform you via email or phone.

2. Shipping Locations

We currently deliver across Pakistan.

• For international orders, please contact us at support@khaasa.com for availability, rates, and timelines.

3. Estimated Delivery Time

• Local Deliveries (Within Pakistan): 3–7 business days after dispatch.
• International Deliveries: Delivery timelines vary depending on the destination and customs clearance.

Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, courier delays, or regional restrictions.

4. Shipping Charges

• Shipping charges are calculated at checkout based on location and order weight.
• Occasionally, we may offer free shipping promotions; these will be clearly announced on our website or social media pages.

5. Order Tracking

• Once your order is dispatched, you will receive an email or SMS with the tracking number and courier details.
• You can track your shipment directly through the courier’s tracking system.

6. Delayed or Lost Shipments

• While we work with trusted courier partners, Khaasa.com is not responsible for delays caused by third-party couriers, customs, or other factors beyond our control.
• If your order is lost in transit, please contact us, and we will assist in resolving the matter with the courier company.

7. Damaged Packages

If your package arrives visibly damaged:

• Please do not accept the delivery, or
• Accept it but immediately notify us within 24 hours with photos of the package and product so we can assist you.

8. Changes to Shipping Policy

We may update this Shipping Policy periodically. Any changes will be posted on this page with the updated Effective Date.

Contact Us for Shipping Queries:

Khaasa.com
📧 Email: support@khaasa.com